This policy applies to purchases from Samyam Ray, trading as Cerberon. It does not limit any right you have under the law.
Licences
- Before activation. If your licence has not yet been activated on an instance, you may cancel within 14 days of the invoice date for a full refund.
- Software that does not work. If the software does not perform substantially as documented within 30 days of the licence being issued, and we cannot fix it, we refund the licence fee, as set out in the Licence Agreement.
- After activation. Otherwise, licence fees are not refundable once the licence has been activated, because the software and its updates have been delivered.
- Annual licences do not renew automatically, so there is nothing to cancel. Simply do not renew.
- Support renewals are not refundable once the renewed period has started.
Services
| When you cancel or reschedule | What happens |
|---|---|
| More than 5 working days before the agreed start | Full refund of any advance, or free rescheduling |
| 5 working days or fewer before the start | One free reschedule. A cancellation is refunded less 25% of the engagement fee to cover reserved time |
| After testing has started | Fees are payable for work done, and any balance of an advance is refunded |
If we have to cancel or cannot deliver an engagement, we refund everything you paid for the undelivered work.
How refunds are paid
Approved refunds are paid to the original payment method or bank account within 10 working days. Bank and currency conversion charges are not refundable where the bank deducts them.
How to ask
Email sales@cerberon.dev with your invoice number. We reply within two working days.